US-based support from people who use AllClients every day
Search the knowledge base, ask a question, or check what the system is doing right now.
AllClients support is a US-based team that uses the product every day. Ask a question and you’ll have an answer within 24 hours, usually much sooner. When something is faster to sort out by voice, we’ll pick up the phone and call you. Support is included on every plan.
Get help
Instant answers
Ask a question in your own words and get an answer pulled from our documentation.
Ask a person
Chat with us when someone's available, or send a message and we'll come back to you within 24 hours.
Knowledge base
Step-by-step articles and short videos covering every feature in the product.
Who you’re actually talking to
Most software this size hands support to a queue. Ours is a small US-based team, and they use AllClients every day to do their own work.
They know the product because they use it. The person answering isn't reading from a script somebody else wrote. They've built the workflow you're asking about.
We'll call you. Some things take ten minutes on the phone and forty minutes in writing. When that’s the case, we pick up the phone.
Included on every plan. Support is part of what you already pay for, not an add-on. On Elite you also get a dedicated account manager who knows your setup.
Help stays free while you’re on the trial too. If you’re evaluating and something doesn’t behave the way you expected, ask. You’re testing the whole product, and that includes us.
Bringing your contacts over
This is the part people dread and it’s the part we do for you. Send us the export from whatever you’re using now and we’ll map the fields and load it. No setup fee and no charge for the migration.
If you’d rather do it yourself, the import tool takes a CSV and walks you through matching the columns.
Common questions
How fast do you reply?
Within 24 hours, and usually a lot faster than that. If someone's on chat when you arrive, you'll see the option to chat live and get an answer on the spot.
Is support included, or does it cost extra?
Included on every plan, at no extra cost. Elite adds a dedicated account manager on top of it.
Where is your support team based?
In the United States. The same people work with AllClients every day.
Can I get help during the free trial?
Yes. Support works the same during the trial as it does afterwards, and there’s no card on file.
Will you help me move my contacts in?
Yes, and there's no charge for it. Send us your export and we'll map the fields and load it for you.
Do you offer phone support?
When a question is faster to solve out loud, we'll call you. Start by sending a message and we'll take it from there.
Where do I check if something is down?
Outages are rare, but nothing runs forever without a hiccup. The status page shows what’s running right now and the last week of history, so you can see for yourself rather than take our word for it. It is linked above.
“Their customer service is exceptional. The team is responsive, knowledgeable, and always ready to assist with any questions or issues, especially Jen!”
Kim Carhart
Founder and Managing Principal, Pacific Street Capital
Marina del Rey, CA
