What are Role Based Email Addresses and Why You Shouldn’t Use One for Your Personal Email

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Email deliverability is becoming increasingly more important and more difficult to manage these days. One easy way to make sure your email is getting delivered to you, is to stop using a role based email address.

What is a role based email address?

A role based email address is an address that is typically a company address not associated with a single, specific person. Examples of role based emails are info@, help@, support@, admin@, etc… These addresses are usually intended to go to a group of people. Like an email addressed to support@ might be distributed to 10 people in the support department.

When role based emails are sent with marketing content, they are commonly blocked by email providers because they have a high bounce rate, a high opt-out rate, and get more than their fair share of spam complaints. Furthermore, since spam compliant email systems require explicit consent by a real person, it is difficult to prove an individual actually gave you permission to send an email to info@.

For these reasons, when you send emails to role based emails, don’t expect them to get delivered.

If you use a role-based email for yourself, like info@, you should change it immediately. You probably have noticed that often times people say they sent you an email and you never got it. Now you know why.

Many email systems will flag role based emails as “High Risk” and not even let you send to that address in the first place.

In summary: If you have a role based email address as your personal email address, it is likely being blocked or will be blocked, either by the sending email system, the receiving email system, or somewhere along the way.

Get yourself a real email address today.

Frequently Asked Questions

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Our product is subscription based monthly and if at any time AllClients is not working out for you, stop paying us, take your data with you and we can still be friends!

Phone, email and chat support is included in your monthly subscription price. We also have great video tutorials and an online support community for do-it-yourself support. Remember, support is included, so don’t struggle – we are here to help.

Yes, you can set up a Team where you will all have separate logins. Each team member will have different access and rights to the system. Watch the Team Overview Video for more information or check out our Pricing page. 

Sure. Outlook, as well as most contact managers, will allow you to export your contacts into a standard format called CSV (Comma Separated Values). Once you have your data in a CSV format, it can be easily imported into AllClients. Watch this video for more details.

Yes, please see our HIPAA compliance statement here.

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Your client information is 100% yours. No one else can see it, or use it. And when you leave, you take your data with you. Be sure to keep your login information private and secure.

We use industry standard SSL encryption at the same level (128 bits) as online banks and financial institutions. (Look for the lock in your address bar). We make all reasonable efforts to secure and safeguard your data.

Nobody can promise 100% uptime, but we make every reasonable effort to ensure the highest possible availability. We only use the highest quality service providers and any scheduled downtime is late at night or on the weekends. You can check the history of our uptime here: AllClients Uptime Report (monitoring by Pingdom).

Yes. Find our app in the Apple Store and Google Play Store. We also have a mobile version of the product you can access on any smartphone that looks similar to the app. 

Any version will allow you to access your live data in real time (not a copy of your data). With live data, if you add a contact on your mobile device it is the same as adding a contact on your computer. Or if your assistant back at the office adds a contact, you will see it on your mobile device immediately. Watch this video to see how mobile CRM software works.

We do a daily, system wide, back-up that will help us recover if there is a catastrophic problem with the servers (unlikely). To safeguard your specific data, we recommend you back-up your own data on a regular basis. Do this by going to Settings > Export.

Do we EVER update it? How about Constantly! Our customers are currently using the live version of AllClients while we are creating and testing the next version. We are always looking for ways to make the product better, and we get all of our enhancement ideas from current customers.

AllClients was built from the ground up from suggestions and feedback from people like you. We welcome and encourage your ideas and feedback. Send your thoughts and ideas to our support team.

No! NEVER! As a customer of AllClients, all of your client data and your personal information (including your e-mail address) is private and will never be sold, rented, shared, reviewed, loaned, or in any way used by anyone but you. For additional security, please do not share your CRM software login information with anyone.

We have priced AllClients fairly so we can provide an excellent product that continues to grow and evolve with the market. You can earn a discount by referring a friend to us through our Refer-A-Friend program. You can also receive a price break by purchasing an annual subscription rather than paying month to month.

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