1. Password and Security
You will be provided with a user name and a secure password for accessing our service. You are solely responsible for maintaining the confidentiality of your password(s). You agree to notify AllClients.com immediately of any unauthorized use of your password(s)/account or any other breach of security applicable to our service.
2. User Privacy
In summary, we do not share your personal information, email address, or any of the information you enter into AllClients.com with any other organization or individual.
AllClients.com respects your privacy.
3. Limitation of Liability
By accepting these terms and conditions you agree that AllClients.com and its affiliates are not responsible and have no liability for indirect, incidental, consequential, special, exemplary, punitive or other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way to your use of our service. AllClients.com will only be liable for costs and expenses incurred directly by you as a result of any negligent act or omission by us, provided that, under no circumstances shall our liability exceed the fees paid by you to AllClients.com for services rendered in the preceding 12 month period.
4.1 Customer agrees to defend, indemnify and hold harmless AllClients, its members, managers, officers, employees, attorneys, agents, and assigns from any and all claims, liabilities, losses, costs or damages whatsoever (herein “Claims”), including reasonable attorney’s fees, arising as a result of, or in any way connected with, the use of the System by any person, including but not limited to Customer or Authorized User (otherwise than as a result of any gross negligence on the part of AllClients), whether or not such Claims arise out of tort, contract or statute including, without limitation, (i) Claims caused by any act error, omission, fault or negligence of Customer or any Authorized User or any other party or their respective employees, customers or permitted assigns, or (ii) Claims arising under a warranty or representation by Customer to any Authorized User or to any third party in connection with the System, or (iii) Claims arising out of libel, slander, infringement of copyright, trademarks, service marks, trade secrets or patents, or breach in the privacy or security of transmissions directly or indirectly related to the use of the System, or (iv) Claims related to the rights of persons and entities that are not parties to this Agreement relating to the products and services provided directly or indirectly by AllClients that may include tools by which Customer or Authorized Users can contact third parties by phone, email and/or text messages (herein “Dissemination of Information”).
4.2 ALLCLIENTS SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY FOR DISSEMINATION OF INFORMATION. Customer represents and warrants that it will inquire of its own legal counsel as to the legality of any Dissemination of Information and/or actions in furtherance of such dissemination, and Customer assumes all responsibility for knowledge of, and compliance with, state and federal statutes, regulations, ordinances and other strictures governing the Dissemination of Information. Customer will use AllClients’ products, software and data base in full compliance with, and shall indemnify AllClients for failures of any person or entity, including but not limited to Customers and Authorized Users to fully comply with, all state and federal statutes, regulations, ordinances and other strictures governing the Dissemination of Information and/or actions in furtherance of such dissemination.
4.3 If AllClients receives notice of any Claim with respect to which it may be entitled to be indemnified by Customer hereunder it shall promptly give notice of the same to Customer. If Customer does not assume the defense of such Claim and unconditionally acknowledge its obligation to indemnify AllClients with respect thereto, AllClients shall be entitled to take such actions with regard thereto as it shall in its sole discretion determine including, but not limited to, de-activation of any Authorized User that it reasonably suspects is responsible for the conduct giving rise to the Claim and, if the misuse of the System is sufficiently serious, and after prior notice to Customer, to suspend all services provided hereunder until Customer is able to demonstrate to the reasonable satisfaction of AllClients that such misuse will not reoccur.
5. Use of logo
Customer hereby grants to AllClients the express right to use Customer’s name and company logo in marketing, sales, financial, and public relations materials and other communications solely to identify Customer as an AllClients customer. AllClients hereby grants to Customer the express right to use AllClient’s name and logo solely to identify AllClients as a provider of services to Customer. Other than as expressly stated herein, neither party shall use the other party’s marks, codes, drawings, or specifications without the prior written permission of the other party.
6. Termination and Suspension
We may terminate or deny access to any part, or all of the services offered, for non-payment. In the event that a customer is rude, abusive or otherwise conducts themselves in an unprofessional manner with any AllClients personnel (whether by in person, over the telephone or in other communications) we may deny access to all or any part of the services (or to any such user) or we may elect by notice in writing to terminate this agreement in its entirety. Additionally, there may be rare occasions where we need to suspend the service for repairs, upgrades or maintenance reasons. If we were to terminate the service permanently, pre-paid customers would be refunded any pre-paid months not used.
Data Processing Addendum
This Data Processing Addendum (this “DPA”) is made between AllClients, LLC, a limited liability company organized and existing under the laws of the State of California, U.S.A. (“AllClients”), and the entity or person obtaining a license to use the AllClients.com product.
1.1 For the purposes of this DPA, the following terms shall have their respective meanings set forth below and other capitalized terms used but not defined in this DPA have the same meanings as set forth in the Agreement:
(b) “EEA” means the European Economic Area (including the United Kingdom).
(c) “EU Data Protection Legislation” means on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”) (as amended, replaced or superseded).
(d) “Controller” means the entity which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
(e) “Processor” means an entity which processes Personal Data on behalf of the Controller. person.
(f) “Personal Data” means any information relating to an identified or identifiable natural
(g) “Privacy Shield” means the EU-U.S. and Swiss-U.S. Privacy Shield self-certification program operated by the U.S. Department of Commerce.
(h) “Privacy Shield Principles” means the Privacy Shield Principles (as supplemented by the Supplemental Principles) contained in Annex II to the European Commission Decision C(2016)4176 of July 12, 2016 (as may be amended, superseded or replaced).
(i) “Security Incident” means accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data.
(j) “Sensitive Data” means (a) social security number, passport number, driver’s license number, or similar identifier (or any portion thereof), (b) credit or debit card number (other than the truncated (last four digits) of a credit or debit card), (c) employment, financial, genetic, biometric or health information; (d) racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation; (e) account passwords; (f) date of birth; (g) criminal history; (h) mother’s maiden name; and (i) any other information that falls within the definition of “special categories of data” under EU Data Protection Legislation or any other applicable law relating to privacy and data protection.
2. Relationship with Agreement
2.1 Except as amended by this DPA, the Agreement will remain in full force and effect.
2.2 If there is a conflict between the Agreement and this DPA, the terms of this DPA will control.
2.3 Any claims brought under this DPA shall be subject to the terms and conditions, including but not limited to, the exclusions and limitations set forth in the Agreement.
3. Applicability of this DPA
3.1 The general data protection obligations set forth in Part A (being Sections 4 to 6 as well as Annex A), apply to the processing of Personal Data under the Agreement from the Effective Date. Part B (being Sections 7 to 11) apply to the processing of Personal Data by AllClients within the scope of the GDPR.
3.2 With respect to the processing of Personal Data falling within the scope of Part B:
(a) the terms of Part B shall apply in addition to, and not in substitution of, the terms in Part A; and
(b) to the extent there is any conflict between the provisions in Part A and Part B, the provisions in Part B shall take priority.
3.3 Notwithstanding anything in this DPA, AllClients will have the right to collect, extract, compile, synthesize and analyze aggregated, non-personally identifiable data or information (data or information that does not identify Customer or any other entity or natural person as the source thereof) resulting from Customer’s use or operation of the Services (“Service Data”) including, by way of example and without limitation, information relating to number of contacts, todo’s, and deals; phone call lengths in minutes, email sending statistics, free trial statistics. To the extent any Service Data is collected or generated by AllClients, such data will be solely owned by AllClients and may be used by AllClients for any lawful business purpose without a duty of accounting to Customer For the avoidance of doubt, this DPA will not apply to Service Data.
Part A: General data protection obligations
4. Roles and responsibilities
4.1 Parties’ Roles. Customer, as Controller, appoints AllClients as a Processor to process the Personal Data described in Annex A on Customer’s behalf.
4.2 Purpose Limitation. AllClients shall process the Personal Data for the purposes described in Annex A and only in accordance with the lawful, documented instructions of Customer, except where otherwise required by applicable law. The Agreement and this DPA sets out Customer’s complete instructions to AllClients in relation to the processing of the Personal Data and any processing required outside of the scope of these instructions will require prior written agreement between the parties.
4.3 Prohibited Data. Customer will not provide (or cause to be provided) any Sensitive Data to AllClients for processing under the Agreement, and AllClients will have no liability whatsoever for Sensitive Data, whether in connection with a Security Incident or otherwise. For the avoidance of doubt, this DPA will not apply to Sensitive Data.
4.4 Description of Processing. A description of the nature and purposes of the processing, the types of Personal Data, categories of data subjects, and the duration of the processing are set out further in Annex A.
4.5 Compliance. Customer shall be responsible for ensuring that:
(a) it has complied, and will continue to comply, with all applicable laws relating to privacy and data protection, including EU Data Protection Legislation, in its use of the Services and its own processing of Personal Data (except as otherwise required by applicable law); and
(b) it has, and will continue to have, the right to transfer, or provide access to, the Personal Data to AllClients for processing in accordance with the terms of the Agreement and this DPA.
AllClients will ensure that Personal Data is kept in a safe environment and secured against loss, misuse, unauthorized access, disclosure, alteration or destruction, taking due account of the nature of the data and the risks involved in the processing.
6. International transfers
6.1 International Transfers. To the extent that AllClients processes (or causes to be processed) any Personal Data originating from the EEA in a country that has not been designated by the European Commission as providing an adequate level of protection for Personal Data, the Personal Data shall be deemed to have adequate protection (within the meaning of EU Data Protection Legislation) by virtue of AllClients’s self-certification to the Privacy Shield. AllClients shall agree to apply the Privacy Shield Principles when processing (or causing to be processed) any EEA or Swiss Personal Data under this Agreement.
6.2 Privacy Shield Notifications. AllClients agrees to notify Customer without undue delay if its self- certification to the Privacy Shield is withdrawn, terminated, revoked, or otherwise invalidated. In such a case, the parties shall cooperate in good faith to put in place such alternative data export mechanisms as are required under EU Data Protection Legislation to ensure an adequate level of protection for the Personal Data.
Part B: GDPR Obligations
7. Additional security
7.1 Confidentiality of processing. AllClients shall ensure that any person that it authorizes to process the Personal Data shall be subject to a duty of confidentiality (whether a contractual or a statutory duty).
7.2 Security Incidents. Upon becoming aware of a Security Incident, AllClients shall notify Customer without undue delay and shall provide such timely information as Customer may reasonably require, including to enable Customer to fulfil any data breach reporting obligations under EU Data Protection Legislation. AllClients shall take appropriate and commercially reasonable steps to mitigate the effects of such a Security Incident on the Personal Data under this Agreement.
8.1 Sub-processors. Customer agrees that AllClients may engage AllClients affiliates and third partysub-processors (collectively, “Sub-processors”) to process the Personal Data on AllClients’s behalf.Sub-processors may provide hosting services and may provide plug-in tools and services that enhance the AllClients product offering. A list of Sub-processors currently engaged by AllClients may be found at https://www.allclients.com/u/gdpr-subprocessors
8.2 Changes to Sub-processors. Customer Changes to Sub-processors. Customer will be notified if AllClients, adds or replaces any Sub-processors. If Customer has not previously consented to such changes, within five (5) calendar days of such notification, Customer may object inwriting to the appointment of any additional or replacement Sub-processor in which case AllClients will permit Customer to terminate the affected AllClientsservice in accordance with the termination provisions of the Agreement. If no such objection is received, Customer will be deemed to have consented to such changes. may object in writing to the appointment of an additional Sub-processor within five (5) calendar days after receipt of AllClients’s notice in accordance with the mechanism set out at Section 8.1 above. In the event that Customer objects on reasonable grounds relating to the protection of the Personal Data, then the parties shall discuss commercially reasonable alternative solutions in good faith. If no resolution can be reached, AllClients will, at its sole discretion, either not appoint Sub-processor, or permit Customer to suspend or terminate the affected AllClients service in accordance with the termination provisions of the Agreement.
8.3 Sub-processor obligations. Where a Sub-processor is engaged by AllClients as described in this Section 8, AllClients shall:
(a) restrict the Sub-processor’s access to Personal Data only to what is necessary to perform the subcontracted services;
(b) impose on such Sub-processors data protection terms that protect the Personal Data to the same standard provided for by this DPA; and
(c) remain liable for any breach of the DPA caused by a Sub-processor.
9.1 Cooperation and data subjects’ rights. AllClients shall, taking into account the nature of the processing, provide reasonable assistance to Customer insofar as this is possible, to enable Customer to respond to requests from a data subject seeking to exercise their rights under EU Data Protection Legislation. In the event that such request is made directly to AllClients, AllClients shall promptly inform Customer of the same.
9.2 Data Protection Impact Assessments. AllClients shall, to the extent required by EU Data Protection Legislation and at Customer’s expense, taking into account the nature of the processing and the information available to AllClients, provide Customer with commercially reasonable assistance with data protection impact assessments or prior consultations with data protection authorities that Customer is required to carry out under EU Data Protection Legislation.
10.1 Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the services provided by AllClients pursuant to the Agreement, AllClients will implement appropriate technical and organizational measures to ensure a level of security appropriate to the associated risk relative to Personal Data, including, inter alia, as appropriate:
(a) the pseudonymisation and encryption of Personal Data;
(b) the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
(c) the ability to restore the availability and access to Personal Data in a timely manner in the event of a physical or technical incident; and
(d) a process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.
10.2 In assessing the appropriate level of security AllClients will take into account, in particular, the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored or otherwise processed.
10.3 AllClients will take steps to ensure that any person acting under the authority of the Controller or AllClients who has access to Personal Data does not process such Personal Data except on instructions from the Controller, unless he or she is required to do so by EU Data Protection Legislation.
11. Deletion / return of data
Upon termination or expiry of the Agreement, AllClients shall at Customer’s election, delete or return to Customer the Personal Data (including copies) in AllClients’s possession, save to the extent that AllClients is required by any applicable law to retain some or all of the Personal Data.
ANNEX A DESCRIPTION OF PROCESSING
Nature and purposes of processing
AllClients is a US headquartered provider of cloud-based transactional and marketing email delivery, management and analytics services. These services will consist primarily of managing interaction with current and potential customers, providing marketing automation tools, and sending and delivering e-mail communications on behalf of the Customer All content entered into AllClients systems are determined by the Customer in its sole discretion.
Otherwise, the data processing will involve any such processing that is necessary for the purposes set out in the Agreement, the DPA, or as otherwise agreed between the parties
Categories of data subjects
The personal data transferred concern any data subject who has been added as a contact into the AllClients system which the Customer instructs AllClients to manage.
Categories of data
The personal data transferred concern the following categories of data for the data subjects:
- First and last name, address, telephone numbers, e-mail addresses, fax numbers, employment company, job title, and
- Any other personal data that the Customer chooses to include within the contact record within the AllClients’s System.
The personal data transferred to AllClients for processing is determined and controlled by the Customer in its sole discretion. As such, AllClients has no control over the volume and sensitivity of personal data processed through its service by the Customer.
Special categories of data (if appropriate)
AllClients does not intentionally collect or process any special categories of data in the provision of its service.
Under the Agreement, the Customer agrees not to provide special categories of data to AllClients at any time.
Duration of processing
The personal data will be processed for the term of the Agreement, or as otherwise required by law or agreed between the parties.