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If you want a Workflow management system to skip a step for a particular customer, you can delete that step. From the Contact’s Workflow Tab, click the Remaining Steps and use the trash can icon to remove steps.

There are a few “rules” for this: you can’t delete pauses, can’t delete the steps of a Workflow with a Restart and there is no UNDO of a deleted step.

Learn more about Workflow here.

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